1.Introduction
Welcome to our store. These Terms & Conditions govern your use of our website and the purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
In these Terms, “we”, “us” and “our” refer to [Your Store Name], and “you” refers to the customer or visitor using our website.
Store Name: Zovelia
Contact Email: supportzovelia@gmail.com
Website: www.zovelia.com.br
2. Eligibility and Use of Our Website
By using this website, you confirm that you are legally capable of entering into a binding contract.
You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt or interfere with our website, services or other customers.
We reserve the right to restrict access to our website where necessary to protect our business and customers.
3. Products and Descriptions
We make every reasonable effort to ensure that our product descriptions, photographs, colours and prices are accurate.
However, slight variations in colour, appearance or finish may occur due to screen settings, lighting conditions or manufacturing processes.
Please read the product descriptions carefully before placing your order, particularly the information relating to materials, dimensions, finishes and care instructions.
All products are subject to availability.
4. Prices and Payments
All prices displayed on our website are shown in British pounds (£), unless otherwise stated.
The total price of your order, including any applicable delivery charges and taxes, will be displayed at checkout before you complete your purchase.
We accept the payment methods made available at checkout. Payment must be authorised and completed before an order is processed.
We reserve the right to correct pricing errors and update product prices. Any price changes will not affect an order that we have already accepted, except where applicable law permits otherwise.
5. Orders and Order Acceptance
When you place an order, you will receive an order confirmation by email.
This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted.
We reserve the right to cancel or refuse an order where there is a legitimate reason, including suspected fraudulent activity, payment authorisation issues or product unavailability.
If we cancel an order after payment has been taken, you will receive a full refund for the cancelled order.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing times displayed on our website.
Delivery times are estimates and may vary depending on the destination, shipping provider and circumstances beyond our reasonable control.
Any delivery charges and applicable delivery estimates will be shown at checkout or on our Shipping Policy page.
If your order is delayed, lost or arrives damaged, please contact us at [Your Business Email] so that we can assist you.
Nothing in these Terms & Conditions limits your statutory rights regarding delivery or your remedies where an order is not delivered as agreed.
7. Returns, Cancellations and Refunds
We want you to be satisfied with your purchase.
If you are a consumer in the United Kingdom, you may generally have the right to cancel an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you cancel within this period, you must inform us clearly of your decision. You will generally have a further 14 days after notifying us to return the goods.
Products should be returned in accordance with the applicable return instructions. You may be responsible for the direct cost of returning goods if you were informed of this before placing your order.
Certain exceptions may apply, including goods made to your specifications or clearly personalised items. Hygiene-related exceptions may also apply to eligible sealed goods where the legal requirements are met and the seal has been broken.
If a product is faulty, damaged, misdescribed or otherwise does not conform to your legal rights, you may be entitled to a repair, replacement, refund or another remedy under applicable consumer law.
For full details, please refer to our Returns & Refund Policy or contact
Nothing in this section affects your statutory consumer rights.
8. Jewellery Care and Product Information
To help maintain the appearance of your jewellery, we recommend keeping it away from perfumes, cosmetics, harsh chemicals and excessive moisture.
Store your jewellery in a dry place and clean it gently using an appropriate soft cloth.
Product materials and finishes vary by item. Please consult the individual product description before purchasing.
We do not guarantee that jewellery will retain its original appearance indefinitely, as wear and changes in finish may depend on the materials used and how the item is cared for.
These care recommendations do not exclude your legal rights if a product is faulty or does not match its description.
9. Intellectual Property
All website content, including text, photographs, graphics, logos, designs and other materials, is owned by us or used with permission, unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our content without prior written permission, except where permitted by law.
10. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any consumer rights that cannot legally be excluded.
Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or for losses arising from use of our website in a way that is outside the intended purpose of our services.
11. Privacy and Personal Information
We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.
Your information may be used to process orders, arrange delivery, respond to enquiries and meet our legal obligations.
Please read our Privacy Policy for further details about how your information is collected, used, stored and protected.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use external services to process payments, manage orders or arrange deliveries.
We are not responsible for the content or privacy practices of independent third-party websites. Their own terms and policies may apply when you use their services.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website or legal obligations.
The latest version will be published on this page with its updated date.
Any changes will not retrospectively alter an existing contract where doing so would be unlawful.
14. Governing Law
These Terms & Conditions are governed by the laws applicable in the relevant jurisdiction of the United Kingdom, subject to any mandatory consumer protection laws that apply to you.
If you are a consumer, you may also benefit from mandatory legal protections and may be entitled to bring proceedings in the courts of the country in which you live.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Store Name: Zovelia
Email: supportzovelia@gmail.com
Website: www.zovelia.com.br
We will do our best to respond to your enquiry as soon as reasonably possible.
Thank you for shopping with us.
