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1. Introduction

Welcome to Zovelia. Your privacy is important to us, and we are committed to handling your personal information responsibly.  This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

 

Website: https://www.zovelia.com.br   Contact email: supportzovelia@gmail.com

 

By using our website, you acknowledge that you have read this Privacy Policy.

 

2. Information We Collect

We may collect the following categories of personal information when you browse our website, place an order, or contact us:

  • Personal details: Name, email address, telephone number, billing address, and shipping address.

  • Order information: Products purchased, order history, delivery details, and transaction status.

  • Payment information: Payment information processed through our payment service providers. We may not receive or store your full payment card details.

  • Technical information: IP address, browser type, device information, and website usage data.

  • Customer communications: Information you provide when contacting our customer support team.

 

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Process payments, returns, and refunds.

  • Respond to questions and customer support requests.

  • Send order confirmations and important service updates.

  • Improve our website, products, and customer experience.

  • Detect, investigate, and prevent fraud or security issues.

  • Send marketing communications where permitted by law and, where required, with your consent.

  • Comply with applicable legal obligations.

 

4. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on:

  • Contract: To fulfil orders and provide requested services.

  • Legal obligations: To comply with applicable laws and regulations.

  • Legitimate interests: To operate, secure, and improve our business, where those interests do not override your rights.

  • Consent: Where you have given permission for specific processing activities, such as certain marketing communications or non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

 

5. Sharing Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processors.

  • Shipping and delivery companies.

  • Our e-commerce platform and website hosting providers.

  • Customer service and communication providers.

  • Website analytics and security providers.

  • Professional advisers and public authorities where legally required.

We do not sell your personal information to third parties.

We expect service providers handling personal information on our behalf to apply appropriate safeguards.

 

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure essential website functions, remember preferences, understand website performance, and improve your browsing experience.

Third-party services integrated into our website may also use cookies or similar technologies.

Where required by law, we will obtain your consent before using non-essential cookies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, preventing fraud, and meeting legal or accounting requirements.

When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

 

8. Data Security

We use reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

9. International Data Transfers

Some of our service providers may process personal information outside your country of residence.

Where international transfers are subject to applicable data protection laws, we will take appropriate steps to ensure that the required safeguards are in place.

 

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of personal information where legally permitted.

  • Request restriction of certain processing activities.

  • Object to certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal information where applicable.

  • Opt out of marketing communications.

If you are located in the United Kingdom, you may have additional rights under UK data protection law and may be able to complain to the Information Commissioner's Office (ICO).

To exercise your rights, please contact us at supportzovelia@gmail.com.

 

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

We recommend reviewing the privacy policies of any third-party websites you visit.

 

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited or requires parental consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any changes will be published on this page, with the updated date shown at the top.

We encourage you to review this page periodically.

 

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Zovelia

Website: https://www.zovelia.com.br

Email: supportzovelia@gmail.com

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